Privacy Policies

Introduction

Article 9 of Supreme Decree N° 100 of 2006, of the Ministry General Secretariat of the Presidency, stipulates that the bodies of the State Administration must adopt, maintain, and declare a Privacy Policy for their respective website, and that it must be accessible from its home page.

Although the scope of the regulations is limited to the bodies of the State Administration and does not extend to the remaining State bodies, this does not prevent them from adopting similar “Privacy Policies”, given the increasing supply of online services.

The inclusion of the information contemplated in a “Privacy Policy” from the home page of public bodies’ websites aims to give citizens certainty regarding the processing of personal data that will be verified on the site, as well as the rights to which they are entitled and the way in which they can exercise them, anticipating their knowledge to the very use of the resources available therein.

Additionally, article 7 of the aforementioned decree specifies the mentions that, at least, the “Privacy Policy” must include. It is important to emphasize that the information provided through the SERNATUR portals seeks to exceed the current legal standard, since it emphasizes the dissemination of citizen rights, without undermining the powers of public bodies to process personal data according to the legal regulations that apply to them. However, the decree itself admits the inclusion of additional information to the minimum content provided online.

Privacy Policy

1. Use of Personal Data

SERNATUR defines the Use of Personal Data as the set of technical procedures (automated or not) through which the collection, registration, storage, organization, conservation, consultation, modification, use, elimination, blocking, communication (diffusion or transfer) is carried out. It also includes any form of processing that facilitates the interconnection, access, and adaptation of the personal data collected.

The purpose of the use of personal data collected in its different channels will be in accordance with the objectives of SERNATUR, these being:

• International Promotion of Chile as a tourist destination.
• Optimize the user experience in our channels.

Personal data is collected solely for the purposes mentioned above. Possible uses in statistical actions are excluded from this restriction, where the anonymity of the information is ensured.

2. Consent

SERNATUR will make use of personal data with prior, express, and informed consent of the data owner, since by providing it, consent is granted for its use.

3. Transfer of Personal Data

The personal data collected by SERNATUR will not be sent to third parties, with the exception of the following cases:

• SERNATUR may communicate the personal data of its users to other State agencies, provided that there is a requirement to that effect, proceeding to communicate the personal data of the users that are requested.
• SERNATUR may communicate to third parties statistical information prepared from the personal data of its users, without the express consent of the owner, when it is not possible to individually identify the owners from said data, in accordance with the Law.

4. Use of Cookies and Privacy

SERNATUR uses technologies on its websites for the collection of data on its platforms, including:

• IP address
• Browser type
• Internal pages of the site that the user visits
• Websites other than www.chile.travel that the user has visited before entering the site

Cookies are a registration technology that does NOT collect any personal data, such as name or email address, but are used to determine which content is most consulted and for the optimization of the user experience. By deactivating them, these functions are also deactivated.

5. Regarding the Rights of Users over the Data Collected

The user may at all times exercise the rights granted by Law N° 19.628 and its subsequent modifications. Specifically regarding the chile.travel site, you may:

• a) Request information regarding the databases for which the agencies are responsible, the legal basis for their existence, their purpose, types of data stored, and description of the universe of people that it includes.
• b) Request information about the data relating to their person, its origin and recipient, the purpose of the storage, and the individualization of the persons or bodies to whom their data are regularly transmitted.
• c) Request the elimination or cancellation of the data provided when they so wish, as long as it is legally appropriate.
• d) Oppose the use of their personal data for statistical purposes.
• e) To exercise their rights, the user may use the alternatives provided by Sernatur through its contact system.