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KNOW THE ANSWERS TO THE FREQUENTLY ASKED QUESTIONS ABOUT COVID-19 IN CHILE

By: Chile Travel | Date: 19 March, 2020 | In: Uncategorized ,

Once Chile entered Phase 4 for the Coronavirus COVID-19, government authorities ordered a series of measures to stop the spread of the virus, including the closure of land, air and maritime borders to the entry of foreigners.

Here are the most frequently asked questions among tourists and tour operators.

GENERAL QUESTIONS

Who cannot enter the country as of Wednesday, March 18th?

Foreign passengers. If you are Chilean or a permanent resident in Chile, you may enter the country with your respective documentation.

How long will the border closure be in effect?

The border closure begins on Wednesday, March 18, 2020, and will be effective for 15 days. The measure may be renewed as needed and will not affect the entry and exit of cargo and the associated staff, so as to guarantee the normal supply of goods and services throughout the country.

Who is subject to quarantine?

Chileans and foreign residents in Chile who are arriving from high-risk countries may enter Chile, but must undergo Health Customs procedures and a mandatory self-quarantine for 14 days.

What are the high-risk countries?

At present, the high-risk countries include China, South Korea, Japan, Italy, Spain, Germany, France and Iran.

What happens if I do not follow the mandatory quarantine?

Those who fail to follow instructions and thus endanger the health of others may face a fine of up to 20 UTM and minor jail sentences.

AIRPORT

Will the airport be open?

The airport’s operations will remain active. Passengers are advised to not go to the airport if your flight has not been confirmed.

Can I leave Chile?

All Chilean and/or foreign passengers may leave the country. Check with your airline about flight status and find out if your destination country has any restrictions or border closures.

Are domestic flights affected by the Government measures?

Up to now, the measures only apply to the arrival of international flights. However, we recommend checking with your airline about flight status.

Will my flight be affected?

Always check with your airline about the scheduling of your domestic or international flight before coming to the airport.

DOMESTIC TOURISM

Can you travel within Chile?

At present, there are no restrictions on traveling within Chile, with the exception of people who are in quarantine or pending their results of the coronavirus exam. However, everyone is advised to only leave their homes when necessary to avoid Covid-19 contagion.

How will my social program trip be affected?

All social programs, like Vacations for Senior Citizens, Family Tourism and School Trips, have been rescheduled, and the new dates will be reported as soon as possible. For more information on social programs: https://www.sernatur.cl/sernatur-informa- reprogramacion-de-viajes-de-sus-programas-sociales-por-coronavirus/

What if my airline charges me to change my flight or does not return my money?

The rescheduling of flights and reimbursements of airfare will depend exclusively upon each company’s policies. If you believe your rights as a consumer have been violated, please file a report with Sernac.

TOURISM INDUSTRY

What about the arrival of cruise ships?

Chile has prohibited cruise ships from docking along the national coastline until September 2020 in order to contain the spread of Covid-19.

What if there are foreigners from high-risk countries at my tourism facility?

If the tourists present fever or other respiratory infection symptoms, they must immediately inform the Regional Health Authority, who will evaluate the case to determine whether or not it is suspected to be Coronavirus.

Until the Regional Health Authority arrives, the person shall be taken to a place where they can remain isolated from contact with other guests and staff. If the Regional Health Authority determines that it is not suspected to be Coronavirus, the tourist may resume regular activities in the lodging establishment. If the Regional Health Authority determines that it is suspected to be Coronavirus, the director, manager or whomever is defined in the tourist lodging establishment’s protocol shall facilitate and collaborate with the prevention and control actions instructed by the Regional Health Authority.

What if a tourist must remain in quarantine at my tourism facility?

If a tourist must remain in quarantine at a tourist lodging establishment, the establishment is advised to ideally provide a single room, with a private bathroom and good ventilation, according to the instructions of the Ministry of Health. The cost of stay during the time of isolation must be paid by each guest.

What about international tourism promotion fairs?

All national and international fairs have been canceled and are being evaluated according to availability and the contingency.

If I have to close for quarantine, am I required to pay my employees’ salaries?

Quarantines are subject to medical certificates and are paid according to the general regulations applicable to Isapres or Fonasa. The Government has determined that medical certificates will be given to employees that have had been in close contact with confirmed cases of COVID-19 and other qualified cases that must undergo mandatory quarantine.

What are the regulations in the event of having to lay off employees?

The general regulations apply. There is no “coronavirus” cause that exempts the employer from paying the terminated employee compensation.

Are restaurants required to reduce their internal capacity to 50 people?

No. However, it is important to adopt all contagion prevention measures established by the Ministry of Health.

What will happen with the payment of VAT, income tax, property taxes, municipal permits, social security and health insurance?

The Ministry of Finance is responsible for evaluating and informing any decisions made on these matters.


Written by: Chile Travel

Guía para descubrir los destinos excepcionales que se encuentran de norte a sur en Chile, compartiendo información y valiosos datos con todos los viajeros que aman su naturaleza indómita, paisajes llenos de contrastes y, por sobre todo, la calidez de su gente. // A guide to discover extraordinary destinations from north to south of Chile, sharing information and important data with travelers that love its untamed nature, landscapes full of contrasts and, above all, the warmth of its people.

Guía para descubrir los destinos excepcionales que se encuentran de norte a sur en Chile, compartiendo información y valiosos datos con todos los viajeros que aman su naturaleza indómita, paisajes llenos de contrastes y, por sobre todo, la calidez de su gente. // A guide to discover extraordinary destinations from north to south of Chile, sharing information and important data with travelers that love its untamed nature, landscapes full of contrasts and, above all, the warmth of its people.